User Guide

After configuration, the notifications bar will be visible on the Customer Portal for the projects where the plugin is activated (see https://twinit.atlassian.net/wiki/spaces/ICPN/pages/578420769 for more details):

Notification plugin on the Customer Portal (minimized)

By default, the notifications bar is minimized and can be expanded by clicking it:

Notification bar on the Customer Portal (expanded)

The number on the notification bar shows the number of unread notifications. This number is updated immediately, when the notification is received, no refresh is necessary.

The notifications plugin shows the following information per each notification:

  • Who did the action

  • Which action was performed

  • Date and time of the action

  • Request summary

  • Request key

  • Request status

  • Action results (e.g. added comment, status change, etc.)

The dot on the right side of the notification indicates unread status. By clicking the dot, certain notification status is changed to “read“ and “unread” (the dot is greyed out).

When the plugin is expanded, received notifications will be immediately added to the list, without the need in reloading the page.

Due to the limitation of the corresponding REST API, some customer user names may not be displayed when mentioned in the comment and only account ID might be visible:

By toggling the “Show only unread“ toggle, the list will display only unread messages. “Mark all as read“ button will change the status for all the messages to 'read'.

By clicking the notification itself, the corresponding request will be opened in the same tab. Click on an “Open in a new tab“ button, if you want to open the request in a new tab: