/
Backup and Restore of object Attachments

Backup and Restore of object Attachments

Owned by Gia Jgarkava
Last updated: Oct 27, 2024
6 min read

You can backup and restore object attachments on Cloud or Server/DC for further migration into the cloud or on Server/DC.

Table of Contents

Licensing

To enable this feature for Cloud, Assets Attachments Backup & Migration should be installed on the source and target Cloud instances (in case of cloud-to-cloud migration). The app has no limitation in a trial mode.

For enabling this feature for Server/DC, Insight Assets Cloud Migration Assistant installed on the source instance is a prerequisite. In addition, to acquire attachments migration feature, please contact our Service Desk. Without acquiring the attachments migration feature, you will be able to migrate 50 objects in trial mode of the Insight Assets Cloud Migration Assistant app.

Therefore, to enable the full migration of the attachments:

DC/Server app *

DC/Server Attachments feature

Any Cloud app **

Attachments Migration

DC/Server app *

DC/Server Attachments feature

Any Cloud app **

Attachments Migration

Trial or subscription

Not acquired

Trial or subscription

50 attachments

Subscription

Acquired

Trial or subscription

Full migration

Trial or subscription

Any status

Expired or unlicensed

Disabled

Expired or unlicensed

Any status

Trial or subscription

Disabled

* Insight Assets Cloud Migration Assistant

** Insight Assets Backup & Migration and Assets Attachments Backup & Migration

You can see the current status of the attachments restore/migration feature along the current connection and added DC/Server instance details:

image-20240121-201806.png

The status of the attachments feature is automatically refreshed every 3 hours. To check the status immediately, click Refresh () icon along the status for Cloud and DC/Server connections (several seconds might be needed for the status to be updated).

Backup

After the Assets Attachments Backup & Migration is installed in the cloud, you will be able to backup also attachments associated with the object schemas. To do so, switch the toggle either during manual backup or for the scheduled backups of the desired schema:

image-20240121-122932.png
Attachments backup for Manual backup
image-20240121-123615.png
Attachments backup for a scheduled backup

If the app is not installed or not licensed (e.g. trial or the subscription expired), you will see either NOT INSTALLED and UNLICENSED statuses respectively, and the toggle will be disabled.

When the backup is taken with the enabled backup of attachments, you will see the status and the number of the attachments in the available backups:

image-20240121-130014.png
Number of the attachments in the “available backups” list

The app supports 10 parallel backup processes of the attributes. If more processes are started (app-wise), the status will be IN QUEUE and move to PENDING and IN PROGRESS, as soon as the previous attachment backups are completed. You don’t need additional action, the backup will starts as soon as the queue is available.

Restore / Migration

With the trial license of the DC/Server app, it is possible to restore 50 attachments of random objects for testing purposes.

To restore/migrate the attachments, initially, the schema containing the attachments must be restored/migrated. After the schema is restored, you will be able to restore the attachments. To do so, go to the Restores of the schema and click either the “Attachments” or “Restore Attachments“ buttons along the schema in the “Restores” grid:

image-20240121-132457.png
Attachments restore buttons

After clicking the button, you see the confirmation popup:

image-20240121-190539.png
Attachments restore confirmation popup

After clicking the “Restore Attachments“ button, the restore will start and you will be able to monitor the progress in the Attachments box under the schema restore details:

image-20240121-191126.png
Attachments restore process

From here you can:

  • Stop the process of the process restore

    • Termination may take some time (up to 2 minutes), therefore if the process is stopped by the end of the progress, restore still might have been completed! The “Restore ended” will show date/time when the restore was terminated. Additionally, if you click the STOP button more than once, until the process is stopped and start a new restore during this 2-minute period, the newly started process might also be stopped!

  • See the start and end time/dates of the restore

  • Check the restore status

    • Pending

    • In Progress

    • Terminated (if the restore was stopped by the user)

    • Error (you will see the error details)

    • Success (when the restore is completed successfully)

  • Restore result

    • When in progress, you will be able to check how many attachments are restored (e.g. “Processed: 300 from 28,374 restored”)

    • If for some reason the corresponding object does not exist in the schema, the Result message will be “Some of the attachments were not restored. Please see the log for more details.“

  • Full log

    • When the process is finished, you will be able to download the full restore log JSON with the following information

      • ObjectKey

      • Result

        • True (if the attachment is restored)

        • False (if the attachment is not restored)

      • Message

        • Name of the attachment

  • Real-time log

    • You can check the progress of the restoration during the process and see the errors for the specific object attachments.

    • image-20240121-191644.png
      Real-time log of attachments restore
      image-20241027-113537.png
      Error in the real-time log

Additional Remarks

After the first full backup of the schema attachments, all the subsequent backups will be incremental, therefore taking less time.

The attachment backups are not stored in the database, therefore if you choose local database as storage of backups, the attachments will not be stored there. Attachments are stored in Amazon S3 cloud object storage (US West (N. California) us-west-1). The backups are stored for 4 months.

While restoring in the existing schema, if the object exists in the schema (an therefore skipped during the restore), but lacks the attachment, the attachment can be restored. The attachments already added to the objects, will be skipped (Full and real-time log will contain the information about this).

Due to the limit of the Atlassian Assets Cloud, maximum size of the attachments to be restored or migrated is 10MB.

Related content