To enable push notifications for the Portal Customers, the user should follow the instructions below:
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Push notifications are supported on Windows OS (starting from Windows 7) and MacOS for the following browsers:
Push Notifications are not supported in Incognito modes! |
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Push notifications for Safari are not supported |
Navigate to the user profile,
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through the user avatar sub-menu:
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In the user profile, click “Click to subscribe“ button to enable the notifications:
To enable push notifications for the Customer Portal, please click the button “Subscribe“ and follow the instructions:
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After clicking the button, browser notifications for the JSM Customer portal site should be enabled (the screenshot below shows an example for Microsoft Edge browser):
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After clicking “Allow for this site”, the user will receive a notification about successful activation of the push notifications:
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After successful submission, the app page will show “Unsubscribe” and “Test notification“ buttons:
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For enabling Push notifications in the browsers, the notifications should be enabled in the operating system. For the detailed instructions for Windows and MacOS, please navigate to the following pages: |
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Using the Notifications
After the notifications are enabled, the user will receive the notifications on all the Events.
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The notifications are bound to the notifications scheme in the Jira Instance. |
The notifications will be received via the standard notifications feature, depending on the Operating System. The sample screenshots below display the notification for Windows 10 / Microsoft Edge and MacOS / Google Chrome:
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After clicking “View”, the user will be navigated to the specific Issue/Request in the Jira Instance.
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If, after enabling user cannot receive the notifications, please refer to the Local System Settings to configure notification in the local Operating System. |