Customer Portal User Guide

Owned by Gvantsa Davitaia
Last updated: Apr 19, 2024 by Gia Jgarkava
3 min read

To enable push notifications for the Portal Customers, the user should follow the instructions below:

Push notifications are supported on Windows OS (starting from Windows 7) and MacOS for the following browsers:

  • Google Chrome

  • Microsoft Edge (Chromium)

  • Mozilla Firefox

Push Notifications are not supported in Incognito modes!

Push notifications for Safari are not supported

  1. Navigate to the user profile, through the user avatar sub-menu:

    Navigating to the user profile

  2. In the user profile, click “Click to subscribe“ button to enable the notifications:

To enable push notifications for the Customer Portal, please click the button “Subscribe“ and follow the instructions:

After clicking the button, browser notifications for the JSM Customer portal site should be enabled (the screenshot below shows an example for Microsoft Edge browser):

After clicking “Allow for this site”, the user will receive a notification about successful activation of the push notifications:

After successful submission, the app page will show “Unsubscribe” and “Test notification“ buttons:

For enabling Push notifications in the browsers, the notifications should be enabled in the operating system. For the detailed instructions for Windows and MacOS, please navigate to the following pages:

Using the Notifications

After the notifications are enabled, the user will receive the notifications on all the Events.

The notifications will be received via the standard notifications feature, depending on the Operating System. The sample screenshots below display the notification for Windows 10 / Microsoft Edge and MacOS / Google Chrome:

After clicking “View”, the user will be navigated to the specific Issue/Request in the Jira Instance.