Jira User Guide
The app is compatible with Jira, Jira Service Management, Jira Work Management and Jira Products Discovery. For JSM, the app works for both, agents and customers.
After installation, administration for Browser Notifications for Portal Customers is available in the "Apps" administration menu:
After clicking the Browser Notifications, you will be navigated to the configuration page. The configuration page shows the button for enabling push notifications for the Jira user:
To enable push notifications for the Jira user, please click the “Check push notifications subscription“ and click the Allow button:
If the notifications are not enabled in your customer, please enable them in your browser (please see the instructions for all the compatible browsers below):
Once the notifications are enabled in the power, you will see the corresponding message and the following screen:
Depending on the browser version, manually allowing notifications might be needed. Please see the following instructions on how to allow notifications for various browsers:
If, after enabling user cannot receive the notifications, please refer to the Local System Settings to configure notification in the local Operating System.
After successful enablement, the app page will show “Unsubscribe” and “Test notification“ buttons:
To test the notifications, just click the button “Send Test Notification”. If the settings (including Local System Settings) allow browser notifications, you should receive a test message immediately:
Notification will not be received by the actor users, i.e. if the user added a comment, the corresponding notification will not be sent to that user.
You can block sending the notifications by clicking the “Block“ button. You will see the corresponding notification:
Push notifications are supported on Windows OS (starting from Windows 7) and MacOS for the following browsers:
Google Chrome
Microsoft Edge (Chromium)
Mozilla Firefox
Push Notifications are not supported in Incognito modes!
If enabled, the browser notifications will also be sent to Android mobile devices. The compatible browser is Google Chrome. Please see the following instructions on how to enable notifications in Google Chrome on Android: Use notifications to get alerts - Android - Google Chrome Help.