To enable push notifications for the Portal Customers, the user should follow the instructions below:
Push notifications are supported on Windows OS (starting from Windows 7) and MacOS for the following browsers:
Google Chrome
Microsoft Edge (Chromium)
Mozilla Firefox
Push Notifications are not supported in Incognito modes!
Push notifications for Safari are not supported
Navigate to the user profile, through the user avatar sub-menu:
In the user profile, click “Click to subscribe“ button to enable the notifications:
To enable push notifications for the Customer Portal, please click the button “Click to Subscribe“ and follow the instructions:
After clicking the button, browser notifications for the JSM Customer portal site should be enabled (the screenshot below shows an example for Google Chrome browser):
After clicking “Allow for the site”, the user will receive a notification about successful activation of the push notifications:
For enabling Push notifications in the browsers, the notifications should be enabled in the operating system. For the detailed instructions for Windows and MacOS, please navigate to the following pages:
Using the Notifications
After the notifications are enabled, the user will receive the notifications on all the Events.
The notifications are bound to the notifications scheme in the Jira Instance.
The notifications will be received via the standard notifications feature, depending on the Operating System. The sample screenshots below display the notification for Windows 10 / Microsoft Edge and MacOS / Google Chrome:
After clicking “View”, the user will be navigated to the specific Issue/Request in the Jira Instance.
If, after enabling user cannot receive the notifications, please refer to the Local System Settings to configure notification in the local Operating System.