After configuration, the notifications bar will be visible on the Customer Portal for the projects where the plugin is activated (see Configuration for more details):
By default, the notifications bar is minimized and can be expanded by clicking it:
The number on the notification bar shows the number of unread notifications. This number is updated immediately, when the notification is received, no refresh is necessary.
The notifications plugin shows the following information per each notification:
Who did the action
Which action was performed
Date and time of the action
Request summary
Request key
Request status
Action results (e.g. added comment, status change, etc.)
The dot on the right side of the notification indicates unread status. By clicking the dot, certain notification status is changed to “read“ and “unread” (the dot is greyed out).
When the plugin is expanded, received notifications will be immediately added to the list, without the need in reloading the page.
Due to the limitation of the corresponding REST API, some customer user names may not be displayed when mentioned in the comment and only account ID might be visible:
By toggling the “Show only unread“ toggle, the list will display only unread messages. “Mark all as read“ button will change the status for all the messages to 'read'.
The notifications list is based on the lazy loading pattern and more notifications are visible only after scrolling down the list (see this Wiki article for more details: Lazy loading - Wikipedia).
By clicking the notification itself, the corresponding request will be opened in the same tab. Click on an “Open in a new tab“ button, if you want to open the request in a new tab:
Depending on the user role, the request will be opened either in Customer Portal view (for Portal users) or in JSM view (for Agents). Notifications from Confluence does not have a new tab button, as the default action on clicking the link is to open the document in a new tab.