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The app is compatible with Jira, Jira Service Management, Jira Work Management and Jira Products Discovery. For JSM, the app works for both, agents and customers. |
After installation, administration for Browser Notifications for Portal Customers is available in the "Apps" administration menu:
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To enable push notifications for the Jira instance, please click the button “Click to Subscribe“ “Subscribe“ and follow the instructions:
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After clicking the button, browser notifications for the Jira site should be enabled (the screenshot below shows an example for Google Chrome browser):
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Microsoft Edge browser):
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Depending on the browser version, manually allowing notifications might be needed. Please see the following instructions how to allow notifications for various browsers: |
After clicking “Allow for the site”, the user will receive see a notification about the successful activation of the push notifications and can close the browser tab:
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To use the push notifications in Windows, the notifications should be enabled for a certain browser in the notifications settings. there are several ways o reach the notification settings:
From the “Manage Notifications“ in the notifications icon in the taskbar:
Clicking Win+X, choosing Settings, typing notifications in the search and choosing “Notifications and Actions Settings“
Searching for the notifications settings via Windows search (Cortana):
After navigating to the notification settings, Notifications should be enable for he apps:
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Further, the notifications should be enabled for the specific Browsers:
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In some Windows 10 systems, after disabling and enabling the notifications for a certain browser application, the Push Notifications should be re0subscribed from the plugin configuration (see the details in the beginning of the current page). |
MacOS Settings
To use the push notifications in MacOS, the notifications should be enabled for a certain browser in the notifications settings. To enable the notifications, follow the instructions below:
Navigate to the System Preferences and Notifications:
On the left menu, choose the browser and toggle on “Allow Notifications“:
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If, after enabling user cannot receive the notifications, please refer to the Local System Settings to configure notification in the local Operating System. |
After successful submission, the app page will show “Unsubscribe” and “Test notification“ buttons:
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To test the notifications, just click the button “Test notification”. If the settings (including Local System Setting) allow browser notifications, you should receive test message immediately:
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Push notifications are supported on Windows OS (starting from Windows 7) and MacOS for the following browsers:
Push Notifications are not supported in Incognito modes! |