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The app is compatible with Jira, Jira Service Management, Jira Work Management and Jira Products Discovery. For JSM, the app works for both, agents and customers. |
After installation, administration for Browser Notifications for Portal Customers is available in the "Apps" administration menu:
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After clicking Push notifications, the user will be navigated to the configuration page. The configuration page shows the button for enabling push notifications for the Jira instance:
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To enable push notifications for the Jira instance, please click the button “Subscribe“ and follow the instructions:
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After clicking the button, browser notifications for the Jira site should be enabled (the screenshot below shows an example for Microsoft Edge browser):
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Depending on the browser version, manually allowing notifications might be needed. Please see the following instructions how to allow notifications for various browsers: |
After clicking “Allow for the site”, the user will see a notification about the successful activation of the push notifications and can close the browser tab:
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If, after enabling user cannot receive the notifications, please refer to the Local System Settings to configure notification in the local Operating System. |
After successful submission, the app page will show “Unsubscribe” and “Test notification“ buttons:
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To test the notifications, just click the button “Test notification”. If the settings (including Local System Setting) allow browser notifications, you should receive test message immediately:
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Push notifications are supported on Windows OS (starting from Windows 7) and MacOS for the following browsers:
Push Notifications are not supported in Incognito modes! |