Navigate to the user profile, through the user avatar sub-menu:
In the user profile, click “Click to subscribe“ button to enable the notifications:
To enable push notifications for the Portal Customers, the user should follow the instructions below:
Push notifications are supported on Windows OS (starting from Windows 7) and MacOS for the following browsers:
Push Notifications are not supported in Incognito modes! |
Push notifications for Safari are not supported |
Navigate to the user profile, through the user avatar sub-menu:
In the user profile, click “Click to subscribe“ button to enable the notifications:
To enable push notifications for the Customer Portal, please click the button “Click to Subscribe“ and follow the instructions:
After clicking the button, browser notifications for the JSM Customer portal site should be enabled (the screenshot below shows an example for Google Chrome browser):
After clicking “Allow for the site”, the user will receive a notification about successful activation of the push notifications:
For enabling Push notifications in the browsers, the notifications should be enabled in the operating system. For the detailed instructions for Windows and MacOS, please navigate to the following pages: |
After the notifications are enabled, the user will receive the notifications on the following actions:
Issue/Request Create
Issue/Request Update
Comment on the Issue/Request
The notifications are bound to the notifications scheme in the Jira Instance. |
The notifications will be received via the standard notifications feature, depending on the Operating System. The sample screenshots below display the notification for Windows 10 / Microsoft Edge and MacOS / Google Chrome:
After clicking “View”, the user will be navigated to the specific Issue/Request in the Jira Instance.