Table of Contents
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After installation, the Customer Portal Notifications app is available in the "Apps" administration menu:
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After selecting the fields monitoring options, click “Save changes“ button at the end of the page to save the settings.
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After you done all the necessary modifications, you need to click the “Save changes” button to save all the settings.
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To add a new language, click Add new languages button, check the desired language from the popup button, and click “Add selected languages“:
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After filling the translations, click Save changes.
Change Default Language
Customers can see the notifications in the default language if:
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After rendering the desired format in the field, click the Save button.
Background and Text
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On the Media autoplay configuration page, click Add under the “Allow“ section, enter your Jira instance URL, and click Add:
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Troubleshooting
If you encounter issues while configuring or using the Customer Portal Notifications app, here are some common problems and solutions:
Notifications Not Appearing
Issue: Notifications are not visible in the Customer Portal.
Solution: Ensure that the notification bar is enabled in the configuration settings. Navigate to the "Display" section and verify that the "Show notifications Bar" toggle is turned on. Also, check if the correct request types are selected for the notification bar to appear.
Sound Notifications Not Working
Issue: Sound notifications are not playing.
Solution: Check your browser settings to ensure that sound is allowed for your Jira instance. For Google Chrome, click the lock icon next to the URL, go to site settings, and allow sound. For Microsoft Edge, navigate to "Cookies and site permissions" and ensure media autoplay is allowed for your Jira URL.
Language Not Displaying Correctly
Issue: Notifications are not displayed in the preferred language.
Solution: Verify that the preferred language is added and enabled in the "Languages" section. Ensure that all necessary translations are completed and saved. If the language is not available, the default language will be used.
Configuration Changes Not Saving
Issue: Changes made in the configuration are not being saved.
Solution: After making changes, ensure you click the "Save changes" button at the bottom of the configuration page. If the issue persists, try clearing your browser cache and reattempt the configuration.
Notifications Not Sent to Specific Recipients
Issue: Certain recipients are not receiving notifications.
Solution: Check the notification settings for the specific project and ensure that the intended recipients are selected. Verify that the "Exclude person who caused the action" option is not inadvertently excluding necessary recipients.
Browser Compatibility Issues
Issue: Notifications are not functioning correctly in certain browsers.
Solution: Ensure that you are using a supported browser (Chrome, Edge, or Firefox). Check for any browser-specific settings that might block notifications and adjust them accordingly.
If these solutions do not resolve your issue, please contact https://twinit.atlassian.net/servicedesk/customer/portal/3/group/17/create/225 for further assistance.