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To create/view both values, follow the instructions and click Connect. If the values are correct, you will see the success message, otherwise, a status/error notification will be displayed:
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You can delete the connection by clicking the “Delete connection” button while editing the connection and clicking the “Delete” button in the confirmation popup:
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Workspace ID
Fill in the ID of the Assets (Insight) workspace you want to configure backup for. The Workspace ID can be found on the following link: https://[yourcloud].atlassian.net/rest/servicedeskapi/insight/workspace. The Jira Service Management REST API uses the workspace Id to identify your individual instance of Assets (Insight), it is an alphanumeric string at the end of the text shown on the opened link with the following sample appearance:
3b3b70g5-66f8-3c01-a2d7-e5bbf2584dc3:{"size":1,"start":0,"limit":50,"isLastPage":true,"_links":{"self":"https://[yourcloud].atlassian.net/rest/servicedeskapi/assets/workspace","base":"https://[yourcloud].atlassian.net","context":""},"values":[{"workspaceId":"3b3b70g5-66f8-3c01-a2d7-e5bbf2584dc3"}]}
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Workspace ID is a mandatory field and can only be the Workspace ID of the current Cloud instance. |
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After filling in the three fields, click “Connect“ button. After Sync starts, the Pending Connection status“ message will be displayed. If the connection is successful, you will see the corresponding message, indicating also the last successful sync date/time:
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You can also disable the connection to Assets by clicking the Delete connection button while editing the connection:
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After the fields are selected, click the ”Save” button and the selected fields will appear in the list under “Manage Monitored fields“:
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For all the actions it is possible to see the log starting from the installation of the plugin. However, for the issue- and asset-related actions, also historical data, starting from January 1st , 2022of the previous year to the sync year, will be also available in the app. With the first install, you will see the corresponding informational message:
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After the first installFor example, if the historical log sync is started on September 5th, 2024, the logs will be synced from January 1st, 2023. To re
To sync the historical data, go to the “Settings / Historic log sync” and click “Sync historical logs”. After the first run, depending on the number of issues and Asset objects, retrieving historical data may take from minutes to hours.
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App installation date
Historical log date
The earliest date from when the logged actions will be synced and displayed in the app cannot be earlier than January 1st, 2022of the previous year.
“Sync historical logs” button to re-retrieve the historical data
After clicking the button you will see the confirmation popup and the status of the sync, while it is in progress.
After clicking “Confirm“, you can see the progress of the sync:
Last synced: Date and time when the historical log was last synced
List of the actions that can be synced:
Total: Number of the actions
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To remove the user from the Permissions, click Remove button and Delete button on the confirmation popup:
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