Table of contents
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After selecting the desired date or range, click Update to confirm the selection.
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Besides users, you can select users Group(s), People in Project(s) and/or Organizations(s). After selecting filters, click Generate Activity Log button to see the results based on the selected filters.
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Expand the JQL field;
See the help page for JQL (will be opened on a new tab);
Display results based on the JQL term (identical to clicking Generate Activity Log button).
After typing in the JQL term, click Generate Activity Log button to see the results based on the selected filters.
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It is possible to save and manage filters for future use. After filling in the filters or JQL, click Save Filter text and fill in the “name” and “description” fields to save the filter:
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You can share the saved filter with other users, user groups, projects, organizations or limit access by choosing the Private option:
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Results
After clicking Generate Activity Log results will be displayed in the results table. There are three views available: Aggregated View, Detailed View and Issue View.
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You can check or uncheck “Select all“ checkbox to select all or none of the columns. Clicking “Reset default”, will select the default columns (Issue Created, Issue Updated, Issue Deleted, Issue Changed, Status Resolve, Issue Commented, Comment Updated and Comment Deleted).
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Additionally, you can filter the data based on transitioned statuses. Click +More button across the use filters and select Status changed and/or Resolution set:
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After selecting the option(s) you will see the additional filters below the user filters:
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Click Status Change button and choose “from“ and “to“ from the available statuses list (you can select more than one status):
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When you select the desired statuses, click Apply button and Generate activity log to filter the actions:
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In the same way, you can filter the actions by the Resolutions:
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You can break the actions down by projects. To do so, click Breakdown button and select Projects:
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You can break the actions down by the destination status to see how many times the user transitioned the issue into the statuses. To do so, click Breakdown button and select Status.
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You can break the actions down by the tansitions to see how many times the user transitioned the issue from one status to another. To do so, click Breakdown button and select Transition.
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| Info |
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Issue view actions are available from the version 1.0.23 (28-May-2024). Issue view actions before that are not logged. With the very first time after login the user in, you will see an announcement about the feature. After clicking the “OK, Understood“ button you will no longer see the notification.  |
You can track issues viewed by the users by clicking the Issue View tab in the Results grid. Issue view is considered when the user opens the issue either fully, in the right-side details or on the customer portal.
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You can also export the Issue views in Excel format by clicking “Export (.xlsx)“ button.
Restore deleted issue
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If you are configuring the webhooks for the first time, you will see a popup with “+ Add URL endpoint“ button:
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When you click “+ Add URL endpoint“ button, you will see a window where you can generate you access token for the API:
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Name the endpoint and click “Generate access token” button to generate a token:
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Click Add Token button to save the token:
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