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To remove the user from the Permissions, click Remove button and Delete button on the confirmation popup:
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Workspace ID
Fill in the ID of the Assets (Insight) workspace you want to configure backup for. The Workspace ID can be found on the following link: https://[yourcloud].atlassian.net/rest/servicedeskapi/insight/workspace. The Jira Service Management REST API uses the workspace Id to identify your individual instance of Assets (Insight), it is an alphanumeric string at the end of the text shown on the opened link with the following sample appearance:
3b3b70g5-66f8-3c01-a2d7-e5bbf2584dc3:{"size":1,"start":0,"limit":50,"isLastPage":true,"_links":{"self":"https://[yourcloud].atlassian.net/rest/servicedeskapi/assets/workspace","base":"https://[yourcloud].atlassian.net","context":""},"values":[{"workspaceId":"3b3b70g5-66f8-3c01-a2d7-e5bbf2584dc3"}]}
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Workspace ID is a mandatory field and can only be the Workspace ID of the current Cloud instance. |
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After filling the three fields in, click “Sync Assets Log“ button. After Sync starts, the “Connection status pending“message will be displayed. If there is an error in the filled fields, you will see the corresponding error message:
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After selecting the desired date or range, click Update to confirm the selection.
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Besides users, you can select users Group(s), People in Project(s) and/or Organizations(s). After selecting filters, click Generate Activity Log button to see the results based on the selected filters.
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Expand the JQL field;
See the help page for JQL (will be opened on a new tab);
Display results based on the JQL term (identical to clicking Generate Activity Log button).
After typing in the JQL term, click Generate Activity Log button to see the results based on the selected filters.
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It is possible to save and manage filters for future use. After filling in the filters or JQL, click Save Filter text and fill in the “name” and “description” fields to save the filter:
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You can share the saved filter with other users, user groups, projects, organizations or limit access by choosing the Private option:
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Results
After clicking Generate Activity Log results will be displayed in the results table. There are three views available: Aggregated View, Detailed View and Issue View.
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You can check or uncheck “Select all“ checkbox to select all or none of the columns. Clicking “Reset default”, will select the default columns (Issue Created, Issue Updated, Issue Deleted, Issue Changed, Status Resolve, Issue Commented, Comment Updated and Comment Deleted).
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Additionally, you can filter the data based on transitioned statuses. Click +More button across the use filters and select Status changed and/or Resolution set:
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After selecting the option(s) you will see the additional filters below the user filters:
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Click Status Change button and choose “from“ and “to“ from the available statuses list (you can select more than one status):
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When you select the desired statuses, click Apply button and Generate activity log to filter the actions:
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In the same way, you can filter the actions by the Resolutions:
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You can break the actions down by projects. To do so, click Breakdown button and select Projects:
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You can break the actions down by the destination status to see how many times the user transitioned the issue into the statuses. To do so, click Breakdown button and select Status.
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You can break the actions down by the tansitions to see how many times the user transitioned the issue from one status to another. To do so, click Breakdown button and select Transition.
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You can also export the Issue views in Excel format by clicking “Export (.xlsx)“ button.
Restore deleted issue
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Date | Author | Target | Action | Project | Old | New |
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Export history
From the app Header → Export history, you can view all the exports made by the users:
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If you are configuring the webhooks for the first time, you will see a popup with “+ Add URL endpoint“ button:
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To add your REST API, enter the URL and click Save:
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If you are configuring the webhooks for the first time, you will see a popup with “+ Add URL endpoint“ button:
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When you click “+ Add URL endpoint“ button, you will see a window where you can generate you access token for the API:
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Name the endpoint and click “Generate access token” button to generate a token:
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Click Add Token button to save the token:
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