After installation, you will see User Activity Audit Log in the "Apps" administration menu:
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Initially, only site- and org-admins can access the app. Users User access can be defined in Permissions. |
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After the expiration of the license, you will see the corresponding message and will not be able to use the app (Generate The “generate activity log log” button will be disabled):
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If you have IP allowlisting enabled on your Cloud instance (this is possible Jira for Premium plans), please contact us for the IP to be added to the cloud Cloud allowlist. Without this, some actions will not be logged. |
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After the first install, depending on the number of issues and Asset objects, retrieving historical data may take from minutes to hours.
To see the status of the historical data sync, go to Settings (top right corner of the app) and Historic log sync:
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From here you can see the the following information:
App installation date
Historical log date
The earliest date from when the logged actions will be synced and displayed in the app cannot be earlier than January 1st, 2022.
“Sync historical logs” button to re-retrieve the historical data
After clicking the button you will see the confirmation popup and the status of the sync, while it is in progress.
List of the actions that can be synced:
Total: Number of the actions
The actions on the following components are not available in the historical data and only the actions done after the app installation will be visible:
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Administrator: can access all the logs in the app + define user permissionsaccess Settings and configure the app.
Manager: can access all the logs in the app, but cannot define user permissionsaccess Settings and configure the app (the Settings are invisible for Manager).
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All Jira Administrators and Administrator permission in the app, by default. If a non-Administrator is added to the Manager role, the access to the projects where the user is not added will be given through the app. |
To define roles for certain users, go to Settings in the (top ribbon right corner of the app) and click Permissions “Permissions“ in the dropdown left menu:
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To add a user to the app, click the “+Add user” button:
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You search and select the user or group from the dropdown menu, you can search the user by name, email, or group and select the user from the list:
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You can add several users/groups into the list. If the user or a group is already added to one of the roles, it will not show up in the search results. |
Define the role of the user and click AddSave:
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After adding, the user will be added to the list:
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To remove the user from the Permissions, click Remove button and Delete button on the confirmation popup:
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Workspace ID
Fill in the ID of the Assets (Insight) workspace you want to configure backup for. The Workspace ID can be found on the following link: https://[yourcloud].atlassian.net/rest/servicedeskapi/insight/workspace. The Jira Service Management REST API uses the workspace Id to identify your individual instance of Assets (Insight), it is an alphanumeric string at the end of the text shown on the opened link with the following sample appearance:
3b3b70g5-66f8-3c01-a2d7-e5bbf2584dc3:{"size":1,"start":0,"limit":50,"isLastPage":true,"_links":{"self":"https://[yourcloud].atlassian.net/rest/servicedeskapi/assets/workspace","base":"https://[yourcloud].atlassian.net","context":""},"values":[{"workspaceId":"3b3b70g5-66f8-3c01-a2d7-e5bbf2584dc3"}]}
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Workspace ID is a mandatory field and can only be the Workspace ID of the current Cloud instance. |
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After filling the three fields in, click “Sync Assets Log“ button. After Sync starts, the “Connection status pending“message will be displayed. If there is an error in the filled fields, you will see the corresponding error message:
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