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Before configuring the Asset search field, you need to establish a connection with Assets.
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You need to have a Jira Service Management Premium or Enterprise license to use this feature! |
Connection to Assets
When you navigate to the Asset search in the app configuration page after the installation of the app, you will see the notification that the connection with Assets is not established:
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Go to “General Settings / Assets search” to configure connection with Assets:
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Click the “Configure now” button and fill in the Email and API Token fields:
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When fill both fields in, the “Save Configuration“ button will be enabled and if the credentials are correct, you will see the success message:
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You can refresh the connection status by clicking the “Refresh status“ button.
If the credentials are incorrect, you will see the corresponding notification:
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You can also delete the connection by clicking the “Delete configuration” button after clicking the “Edit Configuration” and by confirming the deletion in the confirmation popup:
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After the connection is successful, you can start configuring the Asset search field by clicking “+Add Asset search field“ button and defining the parameters.
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After all the mandatory fields are filled, click the enabled “Save Configuration“ button.
Assets search on the Customer Portal
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