Table of contents
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If you have IP allowlisting enabled on your Cloud instance (this is possible Jira for Premium plans), please contact us for the IP to be added to the cloud allowlist. Without this, some actions will not be logged. |
Historical Actions in the Logs
For all the actions it is possible to see the log starting from the installation of the plugin. However, for the issue- and asset-related actions, also historical data, starting from January 1st of the previous year to sync year, will be also available in the app. For example, if the historical log sync is started on September 5th, 2024, the logs will be synced from January 1st, 2023. With the first install, you will see the corresponding informational message:
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After the first install, depending on the number of issues and Asset objects, retrieving historical data may take from minutes to hours.
The actions on the following components are not available in the historical data and only the actions done after the app installation will be visible:
Global feature enable/disable
Board
Sprint
Version
Users
Project category
Comment update old value
Issue deleted
Actions from Jira administration audit log
Jira organization audit log
Assets audit log
Issue view
If you need to log additional actions, configure permissions, and add fields for monitoring, please visit Settings. From here you can configure connections to retrieve actions from:
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Basic Search
Using the basic search, you can define several terms from your Jira instance for filtering the users for which you would like to see the results in the audit log. There are the following options:
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After selecting the desired date or range, click Update to confirm the selection.
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Besides users, you can select users Group(s), People in Project(s) and/or Organizations(s). After selecting filters, click Generate Activity Log button to see the results based on the selected filters.
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More filters
By clicking the “+More“ button, you can also filter the actions by Status changed, Resolution set and Fields:
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Expand the JQL field;
See the help page for JQL (will be opened on a new tab);
Display results based on the JQL term (identical to clicking Generate Activity Log button).
After typing in the JQL term, click Generate Activity Log button to see the results based on the selected filters.
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It is possible to save and manage filters for future use. After filling in the filters or JQL, click Save Filter text and fill in the “name” and “description” fields to save the filter:
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If no subscription is configured, you will see the popup to add a new subscription:
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When you click the “Add subscription“ button, you will see the popup where you can configure a subscription.
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All the subscription schedule times are displayed in UTC! |
Results
After clicking Generate Activity Log results will be displayed in the results table. There are three views available: Aggregated View, Detailed View and Issue View.
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You can check or uncheck “Select all“ checkbox to select all or none of the columns. Clicking “Reset default”, will select the default columns (Issue Created, Issue Updated, Issue Deleted, Issue Changed, Status Resolve, Issue Commented, Comment Updated and Comment Deleted).
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Additionally, you can filter the data based on transitioned statuses. Click +More button across the use filters and select Status changed and/or Resolution set:
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After selecting the option(s) you will see the additional filters below the user filters:
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Click Status Change button and choose “from“ and “to“ from the available statuses list (you can select more than one status):
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When you select the desired statuses, click Apply button and Generate activity log to filter the actions:
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In the same way, you can filter the actions by the Resolutions:
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You can break the actions down by projects. To do so, click Breakdown button and select Projects:
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You can break the actions down by the destination status to see how many times the user transitioned the issue into the statuses. To do so, click Breakdown button and select Status.
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You can break the actions down by the transitions to see how many times the user transitioned the issue from one status to another. To do so, click Breakdown button and select Transition.
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You can break the action by the issues. To do so, Breakdown button and select Issues.
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You can break the action by the fields that were updated. To do so, Breakdown button and select Fields.
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You can also export the Issue views in Excel format by clicking “Export (.xlsx)“ button.
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You will see the Issue View actions, only if your Jira user has Browse Projects permission for certain Projects/Issues. |
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In case of the Saved filters, you will be able to click the Filter name (in blue) and the saved filter will open. For the unsaved filter, “custom“ will be shown in the Filter name.
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If you are configuring the webhooks for the first time, you will see a popup with “+ Add URL endpoint“ button:
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When you click “+ Add URL endpoint“ button, you will see a window where you can generate you access token for the API:
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Name the endpoint and click “Generate access token” button to generate a token:
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Click Add Token button to save the token:
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